FAQ - Axess Wallets
Craftsmanship & Materials
Q: What type of leather do you use?
All Axess wallets are made from full-grain Italian vegetable-tanned leather — sourced from the renowned leather districts of Tuscany. This leather ages beautifully, developing a rich patina over time that makes each wallet truly unique.
Q: Why vegetable-tanned leather?
Because real craftsmanship demands patience. Vegetable tanning is a natural, chemical-free process that produces stronger, more durable leather that improves with every year of use — unlike synthetic or chrome-tanned alternatives.
Q: The wallet is a bit stiff — will it loosen up?
Yes. Premium vegetable-tanned leather needs to be worn in. Within a few weeks of daily use, it’ll soften, flex naturally, and form to your cards — exactly as it should.
Q: The color of my wallet seems to darken over time. Is that normal?
Completely. It’s a hallmark of high-quality leather. Exposure to oils, sunlight, and time enriches the tone, creating a deep, personal patina that synthetic leathers can’t replicate.
Functionality & Design
Q: What does RFID-blocking mean?
RFID (Radio Frequency Identification) allows certain cards to communicate with readers wirelessly. Axess wallets include RFID-blocking pockets that prevent unauthorized scanning, keeping your information secure.
Q: Are all the pockets RFID-blocking?
No — and that’s intentional. Some pockets are left unshielded so you can use access cards (like metro passes) without removing them from your wallet. Others are fully RFID-blocking for your sensitive cards.
Q: Will my cards or cash ever fall out?
No. The friction and tight fit of full-grain leather naturally grip your cards and bills. After years of production and testing, there hasn’t been a single report of items falling out.
Q: Do Axess wallets fit British and Euro banknotes?
Yes. British notes (8–8.5 cm high) and Euro banknotes (6–8 cm high) fit comfortably in all Axess models. Our wallets are designed for a global lifestyle — compact, but never cramped.
Shipping & Returns
Q: Where do you ship from?
All U.S. orders ship directly from our warehouse in Traverse City, Michigan, ensuring fast and reliable domestic delivery.
International orders are handled through our European fulfillment partners for faster customs clearance and lower transit times.
Q: How long does shipping take?
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U.S. orders: 2–5 business days after dispatch
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International: 7–14 business days (depending on customs)
Tracking information is provided via email as soon as your order ships.
Q: What is your return policy?
We offer 30-day free returns under our 100% Satisfaction Guarantee.
If your wallet is unused and in its original packaging, you can return it for a full refund or exchange. Simply contact us at info@axesswallets.com.
Q: Can I cancel an order?
Yes — you can cancel anytime before dispatch. Once your order ships, standard return procedures apply.
Payments & Security
Q: What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through secure, encrypted payment gateways.
Q: Is it safe to buy online from Axess?
Absolutely. Our checkout is SSL-encrypted, ensuring your personal and payment data is fully protected.
We use trusted payment processors (including PayPal subsidiaries) and never store sensitive card information.
Warranty & Care
Q: Do Axess wallets come with a warranty?
Yes — every wallet comes with a 3-year limited warranty covering craftsmanship and material defects.
Leather naturally develops character, but we stand behind the build quality of every product we ship.
Q: How should I care for my wallet?
Avoid overstuffing and exposure to excessive moisture.
Occasionally apply a small amount of neutral leather balm to keep it conditioned and extend its lifespan.