We typically answer your emails within 24-48 hours. We always do our best to accommodate whatever your issue is, although sometimes there are things outside of our control such as customs or import delays, when we ship outside of North America.
Q: Can I return the wallet if I change my mind?
As part of Axess 100% customer satisfaction guarantee, you can return your wallet to us up to 30 days after delivery has been confirmed. As long as your wallet is unused, in the unbroken packaging and in original condition you may return your wallet to us for an exchange or full refund. Furthermore, you have the right to cancel free of charge until your item is in dispatch. If you wish to cancel once your order is in dispatch you will be liable for any shipping fees.
Q: What kind of stitching do you use?
The lining consists of carefully selected eco-friendly cotton fabrics, and each wallet is separately stitched with durable Polyester/Cotton Core spun Thread, using precision machines to ensure a tight and strong stitching.
Q: The wallet seems to be getting a bit darker, is that normal?
Vegetable tanned leather will develop a patina over time, and part of that is a slight darkening of the leather. This is the characteristics of a natural product.
Q: The wallet is a bit stiff, will it become more loose?
Vegetable tanned leather has to be worn in to come into its own, both in terms of its look and also it performance. This is part of the quality of vegetable tanned leather.
Q: Does all wallets hold British bills?
Yes, Axess wallets are in average 11 cm hight, and British bills are 8-8.5 cm high, so they fit comfortably in all Axess models.
Q: How about EURO Banknotes?
The EURO-Banknotes are similarly around 6 – 8 cm high in size and will also fit comfortably in all Axess models.
Q: What does RFID-blocking mean?
RFID stands for radio-frequency identification, is a technology that lets a chip in a card use radio waves to communicate over a short distance to allow shoppers make charges by passing a card in front of a terminal. As of 2008, in the US alone there were at least 270 million of these cards in circulation issued by Mastercard, VISA, American Express and Discover, among others. Within a few years this technology will replace all major credit cards. To prevent people from accessing your identity and credit card information wirelessly, all Axess wallets comes with an RFID-blocking pocket.
Q: What do you mean by partially blocking?
Axess wallets comes with designated RFID-blocking pockets; not all pockets are RFID-blocking. In a partially blocking wallet you can still use your access cards in other pockets, while protecting your sensitive cards in the RFID-blocking pocket.
Q: Sometimes the RFID-blocking material seems to be blocking all the pockets?
In the beginning when the wallet is not worn in, the strong RFID-blocking material might block other pockets as well. This will be mitigated when the leather softens. A quick solution is to put anything (a receipt/another card) behind the access card you want to unblock.
Q: Will my cards and money stay in the wallet? Is there a risk of it falling out?
As of this date, there hasn’t been a single report of a card or cash falling out of any of Axess wallets. The vegetable tanned leather and the Saffiano leather is a bit "sticky", the bills and cards will not move inside the wallets.
Q: What happens after I order?
We will send you an email, which states the details of what you have purchased. We will then use our US or British fulfillment partner to fulfill your order and send you another email with your shipping info, usually within 48 hours.
Payments & Security
Q: What are your payment methods?
You can use our online store to complete your checkout securely. All major credit cards are accepted, including Visa, Mastercard, Amex, Discover, JCB, Diner's, and Maestro.
Q: Is it safe to buy from you using my credit cards?
At Axess we fully understand that the safety of your personal information is extremely important to you (that is why we offer RFID-blocking pockets on each wallet), hence our webshop uses an SSL-secure checkout* and our credit card processing is handled by a reliable merchant provider (a subsidiary of PayPal), to ensure secure and reliable payment processing.
* SSL creates an encrypted connection between your web server and your visitors' web browser allowing for private information to be transmitted without the problems of eavesdropping, data tampering, or message forgery. In addition to encryption, an SSL certificate also provides authentication. This means you can be sure that you are sending information to the right server.